Mojo Helpdesk will no longer be posting the status of the helpdesk service on this blog. Instead, we will be using our Twitter account to keep people informed of any issues or scheduled maintenance. To keep up with these announcements, follow us at: http://www.twitter.com/mojohelpdesk
The issue is now resolved. You may now access Mojo Helpdesk through Google Apps.
Thank you for your patience during this brief interruption.
Mojo Helpdesk will be undergoing maintenance on Saturday, March 26th. The maintenance window is 6am-7am Central Daylight Time. The helpdesk will be available but there may be intermittent slow downs.
Email service for incoming emails is almost fully restored. In some cases, when the user’s email server is configured to do a reverse look-up, the server will need up to 24 hours for the DNS changes to be propagated worldwide. Until then some users will be unable to send emails to the helpdesk.
Thank you for your patience.
There is currently a known problem with the email-to-ticket functionality. Mojo engineers are actively working on the issue and we will post an update when the problem is fixed. This issue is affecting several helpdesks, but not all.
Those that are affected will not be able to receive tickets by email at this time, but tickets can still be created in the helpdesk if a user submits a ticket via the customer portal.
We will also check any emails sent during this time that have been cached are re-submitted when functionality is restored.
Thank you.
Mojo Helpdesk will be undergoing scheduled maintenance tomorrow, March 5th. The maintenance window is 11am - 6pm CST, downtime expected less than 2 hours. Thank you in advance for your patience.
Please be advised that Mojo Helpdesk systems will be upgraded and that we will experience some downtime.
** Maintenance window: March 2, 2:30am - 3:30am CST; Downtime expected less than 2 minutes
** Maintenance window: March 5, 11am - 6pm CST; Downtime expected less than 2 hours
Thank you in advance for your patience.
